Administration

SUPPORT

Complete confidence that your medical practice will always run smoothly

A professional administrative service is at the core of almost all successful medical practices. Regardless of your advanced medical training or your personal approach to your patients, a patient also wants to feel looked after from the start of their experience with you until the end.

A poor administration service may not only create a negative impact for one patient, but nowadays with the use of online reviews and social media, your entire practice reputation could be under jeopardy.

The patient journey can be complex. Which is why our team work hard to fully understand each step of the process to ensure your patients are given the best experience possible.

Our team fully understands the importance of:

  • Professional and courteous communications
  • Maintaining business relationships with referrers, insurers and hospital providers
  • Performance data, so you can make more educated business decisions in your practice
  • Attention to detail
  • Reputation management

Our administrative service includes:

  • State-of-the-art telephony with call management technology
  • Nominated individual dedicated to your practice admin
  • Full diary management, including scheduling of appointments and procedures
  • Communicating with all stakeholders regarding equipment and additional support for procedures
  • Acquiring and ad hoc booking of consultation rooms/treatment rooms/theatre space
  • Dictation transcription to agreed turnaround times
  • Management of all correspondence including editing and dispatch
  • Collation and electronic notification of laboratory results
  • Complaints Management
  • Comprehensive Quarterly Practice Report, tracking performance and highlighting future practice growth.
  • Quarterly financial referral data review

Our medical billing and collection service is also an important part of the package, which the majority of consultants choose to combine. Bespoke packages are available.